Privacy Policy
1. Who We Are
Jusoor Group sdn bhd ("Jusoor", "we", "our", "us") is an education and visa consultancy based in Malaysia. We operate the website at jusoor.com and provide university admissions, student visa, and related support services to international students.
We are committed to protecting your personal data and handling it responsibly in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws.
2. Information We Collect
Information you provide to us
When you use our website, book a consultation, or engage our services, we may collect:
- Full name, nationality, and date of birth
- Email address and phone number (including WhatsApp)
- Academic qualifications and educational background
- Passport details and immigration history (where required for visa applications)
- Financial information where relevant to scholarship or fee applications
- Communication records — emails, messages, and consultation notes
- Subscription preferences (newsletter sign-ups)
Information collected automatically
When you visit our website, we automatically collect certain technical data including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website and search terms
- Device type and operating system
This data is collected via cookies and similar technologies (see Section 7)
3. How We Use Your Information
Providing consultancy and application support services
We use your name, contact details, academic records, and passport details to assess your profile and manage your university application process.
Booking and managing consultation sessions
We use your name, email address, phone number, and preferred date and time to schedule and confirm your consultation appointments.
Communicating with universities and EMGS on your behalf
We share your full profile data — as required by each institution — to submit applications, follow up on offers, and process your student pass.
Sending the Jusoor newsletter and service updates
With your consent, we use your email address and subscription preferences to send you relevant news, tips, and updates about our services.
Improving our website and services
We use anonymous usage and analytics data to understand how visitors interact with our website and to improve the quality of our services over time.
Complying with legal and regulatory obligations
We may process your identity documents and correspondence records where required to meet our obligations under Malaysian law.
We will never use your personal data for purposes incompatible with those listed above without your consent.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance — processing is necessary to deliver the services you have engaged us for
- Consent — for newsletter subscriptions and optional marketing communications, which you can withdraw at any time
- Legitimate interests — for website analytics and service improvement, where these do not override your rights
- Legal obligation — where we are required to process or retain data under Malaysian law
5. Who We Share Your Data With
We share your personal data only where necessary and with appropriate safeguards in place. Recipients may include:
- Partner universities — to process your application (MMU, City University, UniKL, INTI, UNITEN, Taylor's, MAHSA, APU)
- Education Malaysia Global Services (EMGS) — for student pass and visa processing
- Accommodation providers — where you have requested accommodation support
- Email and CRM platforms — such as Zoho CRM and Zoho Campaigns, used to manage client records and communications
- Payment processors — to handle transactions securely
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
6. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Client application files — retained for 5 years after the conclusion of services
- Financial records — retained for 7 years in accordance with Malaysian tax and accounting requirements
- Newsletter subscriber data — retained until you unsubscribe
- Website analytics data — retained for 24 months on a rolling basis
After the applicable retention period, your data is securely deleted or anonymised.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand visitor behaviour (e.g. Google Analytics)
- Preference cookies — to remember your language or region settings
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site. By continuing to use our website, you consent to our use of cookies as described above.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection law, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request that inaccurate or incomplete data be corrected
- Withdrawal of consent — withdraw consent for processing based on consent (e.g. newsletter) at any time
- Erasure — request deletion of your data where we no longer have a lawful basis to retain it
- Objection — object to processing based on our legitimate interests
To exercise any of these rights, please contact us at the details in Section 12. We will respond within 30 days.
Newsletter unsubscribe: You can unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted communications, access controls, and secure data storage practices.
While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised use of your data.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us and we will take appropriate steps to remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. For significant changes, we will notify registered users by email where possible.
12. Contact Us
For any privacy-related questions, requests, or concerns, please reach out to our team